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Creative Avenues Performing Arts Ltd Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

 

Our contact details

 

Post: Oaklands House, Gadlys Lane, BAGILLT, Clwyd, CH6 6EH, GB

Telephone: 07500007559

Email: info@creativeavenuesperformingarts.com

 

What information we collect, use, and why

 

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact detailsAddresses

  • Date of birth

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including dietary requirements, allergies and health conditions)

  • Health and safety information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Identification documents

  • Information relating to compliments or complaints

 

We collect or use the following information for service updates or marketing purposes:

 

  • Names and contact details

  • Addresses

  • Marketing preferences

 

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Personal information used for administration of research

  • Personal information used for the purpose of research

 

We collect or use the following information to comply with legal requirements:

 

  • Identification documents

  • Health and safety information

 

We collect or use the following information for recruitment purposes:

 

  • Contact details (eg name, address, telephone number or personal email address)

  • Date of birth

  • National Insurance number

  • Copies of passports or other photo ID

  • Employment history (eg job application, employment references or secondary employment)

  • Education history (eg qualifications)

  • Right to work information

  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

  • Security clearance details (eg basic checks and higher security clearance)

​

Lawful bases

 

Our lawful bases for collecting or using personal information to provide services and goods are:

 

  • Consent

  • Legal obligation

  • Legitimate interest: To ascertain whether we need to change our services to benefit that individual.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

 

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent

 

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Legal obligation

  • Legitimate interest:To ascertain whether we need to change our services to benefit that individual.

 

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent

  • Legal obligation

  • Legitimate interest:To ascertain whether we need to change our services to benefit that individual.

 

Where we get personal information from

 

  • People directly

  • Legal and judicial sector organisations

  • Publicly available sources

  • Third parties:DBS Services

 

How long we keep information

 

Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’)”

 

  • Who we share information with

  • Other organisations

  • Organisations we need to share information with for safeguarding reasons

  • Relevant regulatory authorities

  • Organisations we’re legally obliged to share personal information with

 

Your data protection rights

 

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.

  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate.

  • You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

  • You don’t usually need to pay a fee to exercise your rights.

 

If you make a request, we have one calendar month to respond to you.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

 

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

May 2024

Head Office Address

Creative Avenues Performing Arts

Oaklands House, Gadlys Lane

Bagillt, CH6 6EH

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